# NordLayer: Elevated login and private gateway(s) visibility issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-27 12:54 UTC · Resolved: 2025-10-27 15:31 UTC · Duration: 2.6 h
- Updates: 4 · Affected components: NordLayer Control Panel, NordLayer Applications
- [Vendor status page: https://stspg.io/rjb4t7y5x8zz](https://stspg.io/rjb4t7y5x8zz)
- [Company: NordLayer](https://rewindex.com/company/nordlayer.md)

## Summary

NordLayer reported a major outage affecting logins and private gateway visibility in NordLayer Applications and NordLayer Control Panel. It started at 2025-10-27 12:54 UTC and was resolved at 2025-10-27 15:31 UTC, lasting 2 h 36 min; a fix was implemented at 15:16 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-27 12:54 UTC: We have noticed an increase in failed login attempts for NordLayer service and reports in not being able to see private gateways once logged in.
- **identified** 2025-10-27 15:10 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-10-27 15:16 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-10-27 15:31 UTC: This incident has been resolved

## Rewindex changes for this incident

- 2025-10-27 12:54 UTC: [Major incident: Elevated login and private gateway(s) visibility issues](https://rewindex.com/change/ie9186cfc9ad898.md)


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Canonical: https://rewindex.com/company/nordlayer/incidents/qxrmjlsfpss1 · Markdown: https://rewindex.com/company/nordlayer/incidents/qxrmjlsfpss1.md · JSON: https://rewindex.com/api/v1/companies/nordlayer/incidents/qxrmjlsfpss1 · Generated 2026-10-18T12:21:50.391Z