# NordLayer: Connectivity issues with VPN servers in South Africa

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-03-15 08:30 UTC · Resolved: 2024-03-15 17:00 UTC · Duration: 8.5 h
- Updates: 4 · Affected components: Dedicated Servers, Private Gateways (Servers with dedicated IPs)
- [Vendor status page: https://stspg.io/bv0dctybv7m4](https://stspg.io/bv0dctybv7m4)
- [Company: NordLayer](https://rewindex.com/company/nordlayer.md)

## Summary

NordLayer reported a major outage involving connectivity issues with dedicated VPN servers in South Africa, affecting Dedicated Servers and Private Gateways (Servers with dedicated IPs). It started at 2024-03-15 08:30 UTC and was resolved at 2024-03-15 17:00 UTC, lasting 8 h 29 min. The service provider implemented a fix; no further connectivity issues were detected. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-03-15 08:30 UTC: We are seeing elevated levels of connectivity issues with dedicated VPN servers in South Africa. Our sys-admins are already investigating the issue.
- **identified** 2024-03-15 09:30 UTC: Our service provider is aware of the issue and is currently working on a fix.
- **monitoring** 2024-03-15 16:45 UTC: A fix has been implemented by the service provider and we are monitoring the results.
- **resolved** 2024-03-15 17:00 UTC: No further connectivity issues have been detected - the problem is now resolved.

## Rewindex changes for this incident

- 2024-03-15 08:30 UTC: [Major incident: Connectivity issues with VPN servers in South Africa](https://rewindex.com/change/i7658722b19250e.md)


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Canonical: https://rewindex.com/company/nordlayer/incidents/nvl4jlhr7n4t · Markdown: https://rewindex.com/company/nordlayer/incidents/nvl4jlhr7n4t.md · JSON: https://rewindex.com/api/v1/companies/nordlayer/incidents/nvl4jlhr7n4t · Generated 2026-10-18T12:41:35.145Z