# NordLayer: Connectivity issues with VPN servers in New York, USA

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-09-10 17:44 UTC · Resolved: 2024-09-10 21:05 UTC · Duration: 3.4 h
- Updates: 4 · Affected components: Dedicated Servers, Private Gateways (Servers with dedicated IPs)
- [Vendor status page: https://stspg.io/61sb60079bkl](https://stspg.io/61sb60079bkl)
- [Company: NordLayer](https://rewindex.com/company/nordlayer.md)

## Summary

NordLayer reported a major incident affecting connectivity to dedicated VPN servers in New York, USA, impacting Dedicated Servers and Private Gateways (Servers with dedicated IPs). It lasted 3 h 21 min, from 2024-09-10 17:44 UTC to 2024-09-10 21:05 UTC; the service provider implemented a fix, and NordLayer reported no further connectivity issues. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-09-10 17:44 UTC: We are seeing elevated levels of connectivity issues with dedicated VPN servers in New York, USA. Our sys-admins are already investigating the issue.
- **identified** 2024-09-10 18:45 UTC: Our service provider is aware of the issue and is currently working on a fix.
- **monitoring** 2024-09-10 20:13 UTC: A fix has been implemented by the service provider and we are monitoring the results.
- **resolved** 2024-09-10 21:05 UTC: No further connectivity issues have been detected - the problem is now resolved.

## Rewindex changes for this incident

- 2024-09-10 17:44 UTC: [Major incident: Connectivity issues with VPN servers in New York, USA](https://rewindex.com/change/iae26eb56f53197.md)


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Canonical: https://rewindex.com/company/nordlayer/incidents/99ws7h1zqhtw · Markdown: https://rewindex.com/company/nordlayer/incidents/99ws7h1zqhtw.md · JSON: https://rewindex.com/api/v1/companies/nordlayer/incidents/99ws7h1zqhtw · Generated 2026-10-18T09:53:20.151Z