# NordLayer: Connectivity issues with VPN servers in South Africa

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-03-14 10:45 UTC · Resolved: 2024-03-14 15:43 UTC · Duration: 5.0 h
- Updates: 4 · Affected components: Dedicated Servers, Private Gateways (Servers with dedicated IPs)
- [Vendor status page: https://stspg.io/m3gnp0xl57c0](https://stspg.io/m3gnp0xl57c0)
- [Company: NordLayer](https://rewindex.com/company/nordlayer.md)

## Summary

NordLayer reported major connectivity issues with dedicated VPN servers in South Africa, affecting Dedicated Servers and Private Gateways (Servers with dedicated IPs). The incident started at 2024-03-14 10:45 UTC and was resolved at 2024-03-14 15:43 UTC, lasting 4 h 57 min. The service provider implemented a fix, and no further connectivity issues were detected. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-03-14 10:45 UTC: We are seeing elevated levels of connectivity issues with dedicated VPN servers in South Africa. Our sys-admins are already investigating the issue.
- **identified** 2024-03-14 11:30 UTC: Our service provider is aware of the issue and is currently working on a fix.
- **monitoring** 2024-03-14 15:30 UTC: A fix has been implemented by the service provider and we are monitoring the results.
- **resolved** 2024-03-14 15:43 UTC: No further connectivity issues have been detected - the problem is now resolved.

## Rewindex changes for this incident

- 2024-03-14 10:45 UTC: [Major incident: Connectivity issues with VPN servers in South Africa](https://rewindex.com/change/iae64f1ee21f186.md)


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Canonical: https://rewindex.com/company/nordlayer/incidents/8s9f6wg7mpz7 · Markdown: https://rewindex.com/company/nordlayer/incidents/8s9f6wg7mpz7.md · JSON: https://rewindex.com/api/v1/companies/nordlayer/incidents/8s9f6wg7mpz7 · Generated 2026-10-18T12:40:33.576Z