# ngrok: Agent connections in the SA region are receiving errors when starting

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-12 15:20 UTC · Resolved: 2025-08-12 01:00 UTC · Duration: -860 min
- Updates: 3 · Affected components: Agent Connectivity - Region - SA, Region - SA
- [Vendor status page: https://stspg.io/3br214p36v7v](https://stspg.io/3br214p36v7v)
- [Company: ngrok](https://rewindex.com/company/ngrok.md)

## Timeline of updates

- **investigating** 2025-08-11 23:52 UTC: We are currently investigating this issue.
- **monitoring** 2025-08-12 00:49 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-08-12 01:00 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-08-12 15:20 UTC: [Major incident: Agent connections in the SA region are receiving errors when starting](https://rewindex.com/change/i30d7987ba41e7d.md)


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Canonical: https://rewindex.com/company/ngrok/incidents/x4b74vfz85n3 · Markdown: https://rewindex.com/company/ngrok/incidents/x4b74vfz85n3.md · JSON: https://rewindex.com/api/v1/companies/ngrok/incidents/x4b74vfz85n3 · Generated 2026-10-20T00:05:49.358Z