# ngrok: Some accounts getting suspended without warning

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-07-13 18:21 UTC · Resolved: 2024-07-17 14:08 UTC · Duration: 4 d
- Updates: 4
- [Vendor status page: https://stspg.io/phwm3kb19ptk](https://stspg.io/phwm3kb19ptk)
- [Company: ngrok](https://rewindex.com/company/ngrok.md)

## Timeline of updates

- **investigating** 2024-07-13 16:18 UTC: We are currently investigating this issue.
- **identified** 2024-07-13 18:21 UTC: We have identified impacted accounts that were improperly suspended by our billing system not recognizing invoices as paid. We have worked to ensure that accounts are no longer suspended, and are working to reinstate their paid subscriptions, where applicable. If your paid subscription is missing, we will work to add it again. In the meantime, you can resubscribe with the following steps: 1. Log in to your ngrok account 2. Click on “Billing”on the bottom left 3. Resubscribe to your original plan Thank you for your patience.
- **monitoring** 2024-07-16 16:32 UTC: We have identified and remediated the core issue impacting our billing system. All accounts impacted have the correct subscription plan enabled on their account, and will receive an email today. Thank you for your patience.
- **resolved** 2024-07-17 14:08 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/ngrok/incidents/wt1k0vpp3xbt · Markdown: https://rewindex.com/company/ngrok/incidents/wt1k0vpp3xbt.md · JSON: https://rewindex.com/api/v1/companies/ngrok/incidents/wt1k0vpp3xbt · Generated 2026-10-20T00:50:18.576Z