# ngrok: Dashboard SSO logins are failing

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-12-16 20:06 UTC · Resolved: 2024-12-16 22:31 UTC · Duration: 2.4 h
- Updates: 4 · Affected components: Dashboard (https://dashboard.ngrok.com)
- [Vendor status page: https://stspg.io/7rg4tl6cspcq](https://stspg.io/7rg4tl6cspcq)
- [Company: ngrok](https://rewindex.com/company/ngrok.md)

## Timeline of updates

- **investigating** 2024-12-16 20:06 UTC: We are currently investigating this issue.
- **identified** 2024-12-16 20:39 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2024-12-16 20:46 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2024-12-16 22:31 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-12-16 20:06 UTC: [Major incident: Dashboard SSO logins are failing](https://rewindex.com/change/i2620f9cd8071be.md)


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Canonical: https://rewindex.com/company/ngrok/incidents/wdjnxmsgjkl0 · Markdown: https://rewindex.com/company/ngrok/incidents/wdjnxmsgjkl0.md · JSON: https://rewindex.com/api/v1/companies/ngrok/incidents/wdjnxmsgjkl0 · Generated 2026-10-20T00:05:17.068Z