# ngrok: `jp` region is down for new tunnel starts and endpoint configuration changes

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-03-07 16:25 UTC · Resolved: 2024-03-07 17:20 UTC · Duration: 55 min
- Updates: 4 · Affected components: Agent Connectivity - Region - JP, Region - JP
- [Vendor status page: https://stspg.io/7vfbqypnj749](https://stspg.io/7vfbqypnj749)
- [Company: ngrok](https://rewindex.com/company/ngrok.md)

## Timeline of updates

- **identified** 2024-03-07 16:25 UTC: The \`jp\` region is unable to update state, as such new tunnel starts will fail and changes to configuration for endpoints and Edges will fail. Existing tunnels are still working. The team has identified the issue and is working on mitigation.
- **identified** 2024-03-07 16:46 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2024-03-07 17:00 UTC: We are seeing \`jp\` recover and are continuing to monitor.
- **resolved** 2024-03-07 17:20 UTC: We are fully recovered in \`jp\`.

## Rewindex changes for this incident

- 2024-03-07 16:25 UTC: [Major incident: \`jp\` region is down for new tunnel starts and endpoint configuration changes](https://rewindex.com/change/i37870c09045f86.md)


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Canonical: https://rewindex.com/company/ngrok/incidents/mdwygls5jxgv · Markdown: https://rewindex.com/company/ngrok/incidents/mdwygls5jxgv.md · JSON: https://rewindex.com/api/v1/companies/ngrok/incidents/mdwygls5jxgv · Generated 2026-10-20T00:14:19.965Z