# ngrok: Unable to upgrade to pro or enterprise plans

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-12-10 23:02 UTC · Resolved: 2024-12-10 23:43 UTC · Duration: 42 min
- Updates: 3 · Affected components: Dashboard (https://dashboard.ngrok.com)
- [Vendor status page: https://stspg.io/mfwp2h1td1t5](https://stspg.io/mfwp2h1td1t5)
- [Company: ngrok](https://rewindex.com/company/ngrok.md)

## Timeline of updates

- **investigating** 2024-12-10 23:02 UTC: We are currently investigating this issue.
- **monitoring** 2024-12-10 23:26 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2024-12-10 23:43 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-12-10 23:02 UTC: [Major incident: Unable to upgrade to pro or enterprise plans](https://rewindex.com/change/i4ba9052fc20b3a.md)


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Canonical: https://rewindex.com/company/ngrok/incidents/k88x8292wj8v · Markdown: https://rewindex.com/company/ngrok/incidents/k88x8292wj8v.md · JSON: https://rewindex.com/api/v1/companies/ngrok/incidents/k88x8292wj8v · Generated 2026-10-20T00:14:30.975Z