# ngrok: Intermittent issue downloading the ngrok agent

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-26 18:28 UTC · Resolved: 2025-11-26 20:57 UTC · Duration: 2.5 h
- Updates: 4 · Affected components: ngrok Agent and Libraries
- [Vendor status page: https://stspg.io/k3gbcr5wcxtx](https://stspg.io/k3gbcr5wcxtx)
- [Company: ngrok](https://rewindex.com/company/ngrok.md)

## Timeline of updates

- **identified** 2025-11-26 18:28 UTC: We are seeing intermittent failures when attempting to download or upgrade the ngrok agent. We have identified the issue and working on a fix.
- **monitoring** 2025-11-26 20:21 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2025-11-26 20:44 UTC: We are continuing to monitor for any further issues.
- **resolved** 2025-11-26 20:57 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/ngrok/incidents/hyy4wbrrptpr · Markdown: https://rewindex.com/company/ngrok/incidents/hyy4wbrrptpr.md · JSON: https://rewindex.com/api/v1/companies/ngrok/incidents/hyy4wbrrptpr · Generated 2026-10-20T00:51:12.813Z