# ngrok: New endpoints failing to start in all regions

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-10-15 17:31 UTC · Resolved: 2024-10-15 17:54 UTC · Duration: 23 min
- Updates: 4 · Affected components: Endpoint Connectivity - Region - SA, Region - SA, Endpoint Connectivity - Region - AU, Region - AU, Endpoint Connectivity - Region - AP, Region - AP, Endpoint Connectivity - Region - IN, Region - IN, Endpoint Connectivity - Region - us-cal-1, Region - us-cal-1, Endpoint Connectivity - Region - US, Region - US, Endpoint Connectivity - Region - EU, Region - EU, Endpoint Connectivity - Region - JP, Region - JP
- [Vendor status page: https://stspg.io/wpcz63fgdlpb](https://stspg.io/wpcz63fgdlpb)
- [Company: ngrok](https://rewindex.com/company/ngrok.md)

## Timeline of updates

- **investigating** 2024-10-15 17:31 UTC: We are currently investigating this issue.
- **identified** 2024-10-15 17:31 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2024-10-15 17:42 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2024-10-15 17:54 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-10-15 17:31 UTC: [Major incident: New endpoints failing to start in all regions](https://rewindex.com/change/i2ec500717f6c96.md)


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Canonical: https://rewindex.com/company/ngrok/incidents/hmb9t9589n16 · Markdown: https://rewindex.com/company/ngrok/incidents/hmb9t9589n16.md · JSON: https://rewindex.com/api/v1/companies/ngrok/incidents/hmb9t9589n16 · Generated 2026-10-20T00:52:39.587Z