# ngrok: Sites unavailable

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-03-14 17:32 UTC · Resolved: 2025-03-14 22:46 UTC · Duration: 5.2 h
- Updates: 7 · Affected components: Endpoint Connectivity - Region - SA, Region - SA, Endpoint Connectivity - Region - AU, Region - AU, Endpoint Connectivity - Region - AP, Region - AP, API (https://api.ngrok.com), Endpoint Connectivity - Region - IN, Region - IN, Endpoint Connectivity - Region - us-cal-1, Region - us-cal-1, Endpoint Connectivity - Region - US, Region - US, Dashboard (https://dashboard.ngrok.com), Endpoint Connectivity - Region - EU, Region - EU, ngrok.com, Endpoint Connectivity - Region - JP, Region - JP
- [Vendor status page: https://stspg.io/06vcygqs72c2](https://stspg.io/06vcygqs72c2)
- [Company: ngrok](https://rewindex.com/company/ngrok.md)

## Timeline of updates

- **investigating** 2025-03-14 17:32 UTC: We are currently investigating this issue.
- **monitoring** 2025-03-14 17:48 UTC: We are recovering and monitoring performance
- **identified** 2025-03-14 17:52 UTC: The issue has been identified and will be working to restore service.
- **monitoring** 2025-03-14 19:28 UTC: We have mostly recovered and are monitoring
- **identified** 2025-03-14 19:34 UTC: The issue has been identified and will be working to restore service
- **monitoring** 2025-03-14 21:44 UTC: We have stabilized and are monitoring status
- **resolved** 2025-03-14 22:46 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-03-14 17:32 UTC: [Critical incident: Sites unavailable](https://rewindex.com/change/i446419fcae90c0.md)


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Canonical: https://rewindex.com/company/ngrok/incidents/hlswqpmgqxmr · Markdown: https://rewindex.com/company/ngrok/incidents/hlswqpmgqxmr.md · JSON: https://rewindex.com/api/v1/companies/ngrok/incidents/hlswqpmgqxmr · Generated 2026-10-20T02:22:28.565Z