# ngrok: New accounts or newly created authtokens are not able to connect

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-09-03 23:34 UTC · Resolved: 2026-09-04 00:11 UTC · Duration: 36 min
- Updates: 3
- [Vendor status page: https://stspg.io/bvhnjx5zffsq](https://stspg.io/bvhnjx5zffsq)
- [Company: ngrok](https://rewindex.com/company/ngrok.md)

## Timeline of updates

- **investigating** 2026-09-03 23:34 UTC: New accounts or newly created authtokens are not able to connect. Users get Team is looking into the issue.
- **monitoring** 2026-09-04 00:01 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-09-04 00:11 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/ngrok/incidents/7cccgn1rmq00 · Markdown: https://rewindex.com/company/ngrok/incidents/7cccgn1rmq00.md · JSON: https://rewindex.com/api/v1/companies/ngrok/incidents/7cccgn1rmq00 · Generated 2026-10-20T02:20:51.717Z