# ngrok: Endpoints using traffic policies are erroneously hitting limits

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-08 19:01 UTC · Resolved: 2026-09-08 20:26 UTC · Duration: 1.4 h
- Updates: 5 · Affected components: Dashboard (https://dashboard.ngrok.com)
- [Vendor status page: https://stspg.io/w90tznpdgvdk](https://stspg.io/w90tznpdgvdk)
- [Company: ngrok](https://rewindex.com/company/ngrok.md)

## Timeline of updates

- **investigating** 2026-09-08 19:01 UTC: We are currently investigating an issue preventing some customers from logging in to dashboard.ngrok.com
- **investigating** 2026-09-08 19:29 UTC: Customer endpoints using traffic policy are erroneously being flagged as hitting limits. The ngrok engineering team is currently working to resolve this issue.
- **investigating** 2026-09-08 19:30 UTC: We are continuing to investigate this issue.
- **monitoring** 2026-09-08 19:37 UTC: A fix has been deployed to all regions and endpoints using traffic policies are no longer being erroneously limited. Customers may still see notices in their dashboards warning about the limits.
- **resolved** 2026-09-08 20:26 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-08 19:01 UTC: [Major incident: Endpoints using traffic policies are erroneously hitting limits](https://rewindex.com/change/i508d840fda5eb5.md)


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Canonical: https://rewindex.com/company/ngrok/incidents/46l56v6s0nzx · Markdown: https://rewindex.com/company/ngrok/incidents/46l56v6s0nzx.md · JSON: https://rewindex.com/api/v1/companies/ngrok/incidents/46l56v6s0nzx · Generated 2026-10-20T00:52:31.795Z