# ngrok: Errors on our billing and usage pages

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-27 15:44 UTC · Resolved: 2025-08-27 16:24 UTC · Duration: 40 min
- Updates: 3 · Affected components: Dashboard (https://dashboard.ngrok.com)
- [Vendor status page: https://stspg.io/vlgfg2r329tn](https://stspg.io/vlgfg2r329tn)
- [Company: ngrok](https://rewindex.com/company/ngrok.md)

## Timeline of updates

- **identified** 2025-08-27 15:44 UTC: We have identified an issue with a third party vendor we use and are working on a fix.
- **monitoring** 2025-08-27 16:15 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-08-27 16:24 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-08-27 15:44 UTC: [Major incident: Errors on our billing and usage pages](https://rewindex.com/change/ib83766026df623.md)


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Canonical: https://rewindex.com/company/ngrok/incidents/3w7xtxn6wgp0 · Markdown: https://rewindex.com/company/ngrok/incidents/3w7xtxn6wgp0.md · JSON: https://rewindex.com/api/v1/companies/ngrok/incidents/3w7xtxn6wgp0 · Generated 2026-10-20T03:13:50.120Z