# New Relic: Synthetics Checks Failing for Some Customers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-08-14 15:38 UTC · Resolved: 2020-08-14 16:38 UTC · Duration: 1.0 h
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/xkf0hp15xdg4](https://status.newrelic.com/incidents/xkf0hp15xdg4)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2020-08-14 16:38 UTC: Between 08/13/2020 at 20:57 and 08/14/2020 at 16:22 UTC, some customers experienced a delay in checks and an increase in errors. We’ve resolved the issue with UI and alerts for Synthetics in the US region. Services have returned to their normal operation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/new-relic/incidents/xkf0hp15xdg4 · Markdown: https://rewindex.com/company/new-relic/incidents/xkf0hp15xdg4.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/xkf0hp15xdg4 · Generated 2026-10-18T11:46:20.329Z