# New Relic: US Region Agent connectivity issues

> New Relic status incident “US Region Agent connectivity issues” on 2021-06-21: impact minor (vendor’s label), 9.7 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/new-relic/incidents/ws5ghyhsrtn3
Last updated: 2021-06-22T00:34:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-06-21 14:51 UTC · Resolved: 2021-06-22 00:34 UTC · Duration: 9.7 h
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/ws5ghyhsrtn3](https://status.newrelic.com/incidents/ws5ghyhsrtn3)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2021-06-22 00:34 UTC: Between 5:30 June 21st and 00:15 June 22nd UTC, some customers experienced Language and Infrastructure agents that were unable to successfully connect to New Relic. Data will not be recovered. We’ve resolved the issue with agents not connecting in the US region. Services have returned to their normal operation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by New Relic, started 2021-06-21 14:51 UTC, resolved after 9.7 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/new-relic/incidents/ws5ghyhsrtn3
- Citation: New Relic, “US Region Agent connectivity issues” (2021-06-21 14:51 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/incidents/ws5ghyhsrtn3 (CC BY 4.0).
- Markdown link: `[New Relic: US Region Agent connectivity issues (2021-06-21)](https://rewindex.com/company/new-relic/incidents/ws5ghyhsrtn3)`


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Canonical: https://rewindex.com/company/new-relic/incidents/ws5ghyhsrtn3 · Markdown: https://rewindex.com/company/new-relic/incidents/ws5ghyhsrtn3.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/ws5ghyhsrtn3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:11:25.039Z