# New Relic: UI and API Unavailable for EU Region

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-05-17 20:10 UTC · Resolved: 2021-05-18 02:18 UTC · Duration: 6.1 h
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/w5sw0ht262rq](https://status.newrelic.com/incidents/w5sw0ht262rq)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2021-05-18 02:18 UTC: Between 19:30 and 02:05 UTC, some customers experienced failure to load the New Relic UI, gaps in data & charts, and API failures. Notifications were impacted for some customers between 20:04 and 02:17 UTC. We’ve resolved the issue with UI and API in the EU region. Services have returned to their normal operation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/new-relic/incidents/w5sw0ht262rq · Markdown: https://rewindex.com/company/new-relic/incidents/w5sw0ht262rq.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/w5sw0ht262rq · Generated 2026-10-18T12:43:25.842Z