# New Relic: New Relic One UI Unavailable

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2020-12-09 17:26 UTC · Resolved: 2020-12-09 18:05 UTC · Duration: 39 min
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/v0plwrns0y3l](https://status.newrelic.com/incidents/v0plwrns0y3l)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2020-12-09 18:05 UTC: Between 17:08 and 17:28 UTC, some customers experienced 500 errors or a blank page when attempting to access New Relic One We’ve resolved the issue with UI for New Relic One in the US region. Services have returned to their normal operation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/new-relic/incidents/v0plwrns0y3l · Markdown: https://rewindex.com/company/new-relic/incidents/v0plwrns0y3l.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/v0plwrns0y3l · Generated 2026-10-18T09:56:57.595Z