# New Relic: NR1 UI Unavailable EU Region

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2021-05-20 11:24 UTC · Resolved: 2021-05-20 18:01 UTC · Duration: 6.6 h
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/tw4142wx9bkt](https://status.newrelic.com/incidents/tw4142wx9bkt)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2021-05-20 18:01 UTC: Between 11:07 and 14:46 UTC, all EU customers were unable to access all New Relic products. Between 11:07 and 17:00 UTC, all EU customers were unable to access Browser products. We’ve resolved the issue preventing access for EU customers to New Relic products. Services have returned to their normal operation. Alert notifications were impacted for all customers in the EU region between 11:43 and 16:03 UTC. Browser alert notifications were impacted for all customers between 11:43 and 17:00 UTC. Data will not be recovered.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/new-relic/incidents/tw4142wx9bkt · Markdown: https://rewindex.com/company/new-relic/incidents/tw4142wx9bkt.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/tw4142wx9bkt · Generated 2026-10-18T11:43:14.860Z