# New Relic: Errors, UI unavailable

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2020-05-01 22:21 UTC · Resolved: 2020-05-01 22:40 UTC · Duration: 19 min
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/t1cb0c9hth31](https://status.newrelic.com/incidents/t1cb0c9hth31)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2020-05-01 22:40 UTC: Between beginning 21:55 and 22:10 UTC, some customers experienced chart irregularities, false alerts notification, 500 errors or a blank page when attempting to access New Relic. We’ve resolved the issue with UI and alerts for all products in the US and EU regions. Services have returned to their normal operation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/new-relic/incidents/t1cb0c9hth31 · Markdown: https://rewindex.com/company/new-relic/incidents/t1cb0c9hth31.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/t1cb0c9hth31 · Generated 2026-10-18T09:58:43.551Z