# New Relic: Login difficulties for the US and EU Regions

> New Relic status incident “Login difficulties for the US and EU Regions” on 2023-05-02: impact none (vendor’s label), 1.7 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/new-relic/incidents/sfdmdp2m6x0q
Last updated: 2023-05-02T02:48:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-05-02 01:04 UTC · Resolved: 2023-05-02 02:48 UTC · Duration: 1.7 h
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/sfdmdp2m6x0q](https://status.newrelic.com/incidents/sfdmdp2m6x0q)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2023-05-02 02:48 UTC: At 12:49 am UTC on May 2nd, we identified backend errors related to the service responsible for our new social sign-in feature, which provides New Relic users the power of Google's secure authentication technology to manage access to our services. Out of an abundance of caution, our teams were engaged to investigate and we provided notice here on our status page. After further investigation, our teams have determined that there has not been a service interruption for customer accounts related to this feature or other account login abilities and services should be operating normally. We strive to balance customer notification speed and investigation into events.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by New Relic, started 2023-05-02 01:04 UTC, resolved after 1.7 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/new-relic/incidents/sfdmdp2m6x0q
- Citation: New Relic, “Login difficulties for the US and EU Regions” (2023-05-02 01:04 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/incidents/sfdmdp2m6x0q (CC BY 4.0).
- Markdown link: `[New Relic: Login difficulties for the US and EU Regions (2023-05-02)](https://rewindex.com/company/new-relic/incidents/sfdmdp2m6x0q)`


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Canonical: https://rewindex.com/company/new-relic/incidents/sfdmdp2m6x0q · Markdown: https://rewindex.com/company/new-relic/incidents/sfdmdp2m6x0q.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/sfdmdp2m6x0q · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:23:58.604Z