# New Relic: Some AWS Infrastructure and Polling Metrics Delayed for US Region

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-12-07 17:23 UTC · Resolved: 2021-12-07 23:30 UTC · Duration: 6.1 h
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/rzb3qwp691kd](https://status.newrelic.com/incidents/rzb3qwp691kd)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Part of an outage event

- [AWS us-east-1 outage, Dec 7, 2021: 71 vendors, 77 incidents](https://rewindex.com/events/2021-12-07-aws-us-east-1)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +1 h 33 min vs the first vendor naming AWS)
- Evidence: “…Some AWS Infrastructure and Polling Metrics Delayed for US Region We’ve resolved the issue with missing AWS Metrics when polling from the us-east-1 region. Services have returned to their normal opera…”

```mermaid
flowchart LR
  root["AWS us-east-1<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>11 vendors, 9 blamed AWS<br/>Aptible, Firebolt, Honeycomb +8"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>16 vendors, 12 blamed AWS<br/>Maven Central, Pusher, Confluent +13"]:::blames
  root --> h4
  later["Later<br/>3 vendors, 2 blamed AWS<br/>Segment, Confluent, Doppler"]:::blames
  root --> later
  me["New Relic (this incident)<br/>posted +1 h 33 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2021-12-07 23:30 UTC: We’ve resolved the issue with missing AWS Metrics when polling from the us-east-1 region. Services have returned to their normal operation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/new-relic/incidents/rzb3qwp691kd · Markdown: https://rewindex.com/company/new-relic/incidents/rzb3qwp691kd.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/rzb3qwp691kd · Generated 2026-10-19T23:16:41.434Z