# New Relic: Distributed Tracing UI Unavailable for EU Region

> New Relic status incident “Distributed Tracing UI Unavailable for EU Region” on 2020-05-24: impact minor (vendor’s label), 35 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/new-relic/incidents/qnzc2j9wkqh2
Last updated: 2020-05-24T21:57:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-05-24 21:22 UTC · Resolved: 2020-05-24 21:57 UTC · Duration: 35 min
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/qnzc2j9wkqh2](https://status.newrelic.com/incidents/qnzc2j9wkqh2)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2020-05-24 21:57 UTC: Between 20:35 and 21:47 UTC, some customers experienced Distributed Tracing chart irregularities. We’ve resolved the issue with the UI for Distributed Tracing in the EU region. Services have returned to their normal operation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by New Relic, started 2020-05-24 21:22 UTC, resolved after 35 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/new-relic/incidents/qnzc2j9wkqh2
- Citation: New Relic, “Distributed Tracing UI Unavailable for EU Region” (2020-05-24 21:22 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/incidents/qnzc2j9wkqh2 (CC BY 4.0).
- Markdown link: `[New Relic: Distributed Tracing UI Unavailable for EU Region (2020-05-24)](https://rewindex.com/company/new-relic/incidents/qnzc2j9wkqh2)`


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Canonical: https://rewindex.com/company/new-relic/incidents/qnzc2j9wkqh2 · Markdown: https://rewindex.com/company/new-relic/incidents/qnzc2j9wkqh2.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/qnzc2j9wkqh2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:02:35.027Z