# New Relic: Synthetics Monitors Not Running Properly

> New Relic status incident “Synthetics Monitors Not Running Properly” on 2019-11-20: impact minor (vendor’s label), 21 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/new-relic/incidents/nl5syrzsmj0g
Last updated: 2019-11-20T18:27:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-11-20 18:06 UTC · Resolved: 2019-11-20 18:27 UTC · Duration: 21 min
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/nl5syrzsmj0g](https://status.newrelic.com/incidents/nl5syrzsmj0g)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2019-11-20 18:27 UTC: Between 17:36 and 18:17 UTC, Synthetics monitors using secure credentials did not run and associated charts will have corresponding gaps.. We’ve resolved the issue with UI and alerts for Synthetics in the US region. Services have returned to their normal operation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by New Relic, started 2019-11-20 18:06 UTC, resolved after 21 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/new-relic/incidents/nl5syrzsmj0g
- Citation: New Relic, “Synthetics Monitors Not Running Properly” (2019-11-20 18:06 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/incidents/nl5syrzsmj0g (CC BY 4.0).
- Markdown link: `[New Relic: Synthetics Monitors Not Running Properly (2019-11-20)](https://rewindex.com/company/new-relic/incidents/nl5syrzsmj0g)`


---
Canonical: https://rewindex.com/company/new-relic/incidents/nl5syrzsmj0g · Markdown: https://rewindex.com/company/new-relic/incidents/nl5syrzsmj0g.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/nl5syrzsmj0g · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:52:30.170Z