# New Relic: NR1 UI Unavailable for EU

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2021-05-18 14:06 UTC · Resolved: 2021-05-18 16:35 UTC · Duration: 2.5 h
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/lqvx5p2knjvh](https://status.newrelic.com/incidents/lqvx5p2knjvh)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2021-05-18 16:35 UTC: Between 13:40 and 16:15 UTC, EU region customers were unable to access the New Relic One UI. Alert Notifications were impacted for all EU region customers between 13:54 and 16:04 UTC. For some customers, some data for Infrastructure and Integrations were dropped and will not be recoverable for the time period between of 14:00 and 15:00 UTC. We’ve resolved the issue preventing access to New Relic One UI. Services have returned to their normal operation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/new-relic/incidents/lqvx5p2knjvh · Markdown: https://rewindex.com/company/new-relic/incidents/lqvx5p2knjvh.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/lqvx5p2knjvh · Generated 2026-10-18T10:42:55.839Z