# New Relic: NR1 UI Unavailable for EU Region

> New Relic status incident “NR1 UI Unavailable for EU Region” on 2021-03-03: impact minor (vendor’s label), 4.7 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/new-relic/incidents/l25k65b6q44y
Last updated: 2021-03-03T21:39:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-03-03 17:00 UTC · Resolved: 2021-03-03 21:39 UTC · Duration: 4.7 h
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/l25k65b6q44y](https://status.newrelic.com/incidents/l25k65b6q44y)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2021-03-03 21:39 UTC: Between 4:37 pm and 9:16 pm UTC, some customers experienced difficulties with authentication to NR1 and within the application when navigating to different screens. We’ve resolved the issue with NR1 authentication for Full Stack Observibility in the EU region. Services have returned to normal operation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by New Relic, started 2021-03-03 17:00 UTC, resolved after 4.7 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/new-relic/incidents/l25k65b6q44y
- Citation: New Relic, “NR1 UI Unavailable for EU Region” (2021-03-03 17:00 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/incidents/l25k65b6q44y (CC BY 4.0).
- Markdown link: `[New Relic: NR1 UI Unavailable for EU Region (2021-03-03)](https://rewindex.com/company/new-relic/incidents/l25k65b6q44y)`


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Canonical: https://rewindex.com/company/new-relic/incidents/l25k65b6q44y · Markdown: https://rewindex.com/company/new-relic/incidents/l25k65b6q44y.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/l25k65b6q44y · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:38:25.973Z