# New Relic: Pixie login is failing for US and EU Regions

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-08-19 22:07 UTC · Resolved: 2021-08-19 22:31 UTC · Duration: 24 min
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/kt04t7bn0dny](https://status.newrelic.com/incidents/kt04t7bn0dny)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2021-08-19 22:31 UTC: Between 21:52 and 22:27 UTC, customers may have experienced authentication failures to Auto-Telemetry with Pixie. We’ve resolved the issue with Auto-Telemetry with Pixie in the US and EU regions. Services have returned to their normal operation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/new-relic/incidents/kt04t7bn0dny · Markdown: https://rewindex.com/company/new-relic/incidents/kt04t7bn0dny.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/kt04t7bn0dny · Generated 2026-10-18T09:46:37.067Z