# New Relic: Agent Install Errors for US/EU Region

> New Relic status incident “Agent Install Errors for US/EU Region” on 2021-06-09: impact minor (vendor’s label), 4.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/new-relic/incidents/jdmqgzxk1vms
Last updated: 2021-06-09T04:16:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-06-09 00:10 UTC · Resolved: 2021-06-09 04:16 UTC · Duration: 4.1 h
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/jdmqgzxk1vms](https://status.newrelic.com/incidents/jdmqgzxk1vms)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2021-06-09 04:16 UTC: Between 21:25 and 04:10 UTC, some customers experienced failures when attempting to install the PHP and .NET agent from the download repository. We’ve resolved the issue with agent installs in the US and EU regions. Services have returned to their normal operation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by New Relic, started 2021-06-09 00:10 UTC, resolved after 4.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/new-relic/incidents/jdmqgzxk1vms
- Citation: New Relic, “Agent Install Errors for US/EU Region” (2021-06-09 00:10 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/incidents/jdmqgzxk1vms (CC BY 4.0).
- Markdown link: `[New Relic: Agent Install Errors for US/EU Region (2021-06-09)](https://rewindex.com/company/new-relic/incidents/jdmqgzxk1vms)`


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Canonical: https://rewindex.com/company/new-relic/incidents/jdmqgzxk1vms · Markdown: https://rewindex.com/company/new-relic/incidents/jdmqgzxk1vms.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/jdmqgzxk1vms · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:35:52.421Z