# New Relic: Synthetics monitors not running properly

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-11-12 21:29 UTC · Resolved: 2019-11-12 22:39 UTC · Duration: 1.2 h
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/cvc99zxsbjd2](https://status.newrelic.com/incidents/cvc99zxsbjd2)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2019-11-12 22:39 UTC: Between 20:31 UTC and 22:01 UTC, monitors using secure credentials did not run, associated charts will have corresponding gaps.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/new-relic/incidents/cvc99zxsbjd2 · Markdown: https://rewindex.com/company/new-relic/incidents/cvc99zxsbjd2.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/cvc99zxsbjd2 · Generated 2026-10-18T09:46:17.918Z