# New Relic: E2M (Events-2-Metrics) authorization issues

> New Relic status incident “E2M (Events-2-Metrics) authorization issues” on 2026-07-17: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/new-relic/incidents/c1zg3xk8wcc6
Last updated: 2026-07-17T10:21:26Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-07-17 10:21 UTC · Resolved: 2026-07-17 10:21 UTC · Duration: 0 min
- Updates: 1 · Affected components: Alerts : JP, UI : JP - Alerts : JP, Alert Notifications : Europe - APM : Europe, APM : Europe, Alert Notifications : JP - APM : JP, APM : JP, Alerts : US, UI : US - Alerts : US, Alert Notifications : US - APM : US, APM : US, Alerts : Europe, UI : Europe - Alerts : Europe
- [Vendor status page: https://stspg.io/b9dw7wj1h3t6](https://stspg.io/b9dw7wj1h3t6)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2026-07-17 10:21 UTC: Between 15:00 UTC on July 14th and 10:00 UTC on July 17th, we experienced an issue where some customers experienced authorization issues when attempting to create, read or update E2M (Events-2-Metrics) rules in the US, EU and JP regions. This was due to a recent change we have made to our authorization endpoints. These endpoints now require S2S authentication which has caused requests to our E2M (Events-2-Metrics) to fail. Our teams have rolled back these changes until a permanent fix can be put in place. The issue is now resolved, and the impacted services have returned to normal service.

## Cite this

Status incident (vendor impact label: none) posted by New Relic, started 2026-07-17 10:21 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/new-relic/incidents/c1zg3xk8wcc6
- Citation: New Relic, “E2M (Events-2-Metrics) authorization issues” (2026-07-17 10:21 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/incidents/c1zg3xk8wcc6 (CC BY 4.0).
- Markdown link: `[New Relic: E2M (Events-2-Metrics) authorization issues (2026-07-17)](https://rewindex.com/company/new-relic/incidents/c1zg3xk8wcc6)`


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Canonical: https://rewindex.com/company/new-relic/incidents/c1zg3xk8wcc6 · Markdown: https://rewindex.com/company/new-relic/incidents/c1zg3xk8wcc6.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/c1zg3xk8wcc6 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:48:05.264Z