# New Relic: [Scheduled] Case Creation Temporarily Unavailable in In-Product Support

> New Relic maintenance “[Scheduled] Case Creation Temporarily Unavailable in In-Product Support” on 2022-01-16: impact maintenance (vendor’s label), 2.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/new-relic/incidents/by096lvg8nrw
Last updated: 2022-01-16T05:35:00Z

- Impact (vendor’s label): maintenance (maintenance)
- Status: resolved
- Started: 2022-01-16 03:00 UTC · Resolved: 2022-01-16 05:35 UTC · Duration: 2.6 h
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/by096lvg8nrw](https://status.newrelic.com/incidents/by096lvg8nrw)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2022-01-16 05:35 UTC: The system maintenance is now complete and services have been restored. New cases can be filed using the In-Product Support experience in New Relic One again.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Maintenance posted by New Relic, started 2022-01-16 03:00 UTC, resolved after 2.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/new-relic/incidents/by096lvg8nrw
- Citation: New Relic, “[Scheduled] Case Creation Temporarily Unavailable in In-Product Support” (2022-01-16 03:00 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/incidents/by096lvg8nrw (CC BY 4.0).
- Markdown link: `[New Relic: Scheduled Case Creation Temporarily Unavailable in In-Product Support (2022-01-16)](https://rewindex.com/company/new-relic/incidents/by096lvg8nrw)`


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Canonical: https://rewindex.com/company/new-relic/incidents/by096lvg8nrw · Markdown: https://rewindex.com/company/new-relic/incidents/by096lvg8nrw.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/by096lvg8nrw · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:08:46.906Z