# New Relic: New Relic UI Unavailable in US and EU Region

> New Relic status incident “New Relic UI Unavailable in US and EU Region” on 2019-12-12: impact minor (vendor’s label), 14 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/new-relic/incidents/bwhhtvs8f0xj
Last updated: 2019-12-12T18:26:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-12-12 18:12 UTC · Resolved: 2019-12-12 18:26 UTC · Duration: 14 min
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/bwhhtvs8f0xj](https://status.newrelic.com/incidents/bwhhtvs8f0xj)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2019-12-12 18:26 UTC: Between 17:54 and 18:12 UTC Thursday, December 12th, customers experienced 'Permission Denied' errors when accessing New Relic in the US and EU regions. We’ve resolved the issue with UI in the US and EU regions. Services have returned to their normal operation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by New Relic, started 2019-12-12 18:12 UTC, resolved after 14 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/new-relic/incidents/bwhhtvs8f0xj
- Citation: New Relic, “New Relic UI Unavailable in US and EU Region” (2019-12-12 18:12 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/incidents/bwhhtvs8f0xj (CC BY 4.0).
- Markdown link: `[New Relic: New Relic UI Unavailable in US and EU Region (2019-12-12)](https://rewindex.com/company/new-relic/incidents/bwhhtvs8f0xj)`


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Canonical: https://rewindex.com/company/new-relic/incidents/bwhhtvs8f0xj · Markdown: https://rewindex.com/company/new-relic/incidents/bwhhtvs8f0xj.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/bwhhtvs8f0xj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:56:00.239Z