# New Relic: New User Verification Email Issues in US and EU Regions

> New Relic status incident “New User Verification Email Issues in US and EU Regions” on 2023-07-25: impact none (vendor’s label), 4.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/new-relic/incidents/9wy17bs62hd3
Last updated: 2023-07-25T11:38:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-07-25 07:22 UTC · Resolved: 2023-07-25 11:38 UTC · Duration: 4.3 h
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/9wy17bs62hd3](https://status.newrelic.com/incidents/9wy17bs62hd3)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2023-07-25 11:38 UTC: Between 07:03 UTC and 08:56 UTC on July 25 2023, all customers may have experienced email notifications failures while verifying the new user accounts emails. We resolved this issue and the above services have returned to normal operation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by New Relic, started 2023-07-25 07:22 UTC, resolved after 4.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/new-relic/incidents/9wy17bs62hd3
- Citation: New Relic, “New User Verification Email Issues in US and EU Regions” (2023-07-25 07:22 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/incidents/9wy17bs62hd3 (CC BY 4.0).
- Markdown link: `[New Relic: New User Verification Email Issues in US and EU Regions (2023-07-25)](https://rewindex.com/company/new-relic/incidents/9wy17bs62hd3)`


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Canonical: https://rewindex.com/company/new-relic/incidents/9wy17bs62hd3 · Markdown: https://rewindex.com/company/new-relic/incidents/9wy17bs62hd3.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/9wy17bs62hd3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:42:29.710Z