# New Relic: US region New Relic Products APM, Infrastructure, Logs impact

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-11-27 11:54 UTC · Resolved: 2020-11-27 16:52 UTC · Duration: 5.0 h
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/9kpbtfr79r49](https://status.newrelic.com/incidents/9kpbtfr79r49)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2020-11-27 16:52 UTC: Between 11:10 and ending time 16:30, some customers experienced missing chart data for APM, Infrastructure, Logging and NRQL in the US regions. Data will not be recovered. We have resolved the issue with missing Chart data for APM, Infrastructure, Logging and NRQL in the US regions. Services have returned to their normal operation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/new-relic/incidents/9kpbtfr79r49 · Markdown: https://rewindex.com/company/new-relic/incidents/9kpbtfr79r49.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/9kpbtfr79r49 · Generated 2026-10-18T09:56:00.459Z