# New Relic: APM, Browser and Mobile Agent Irregularities for US and EU Regions

> New Relic status incident “APM, Browser and Mobile Agent Irregularities for US and EU Regions” on 2021-04-16: impact minor (vendor’s label), 1.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/new-relic/incidents/9hrgcm70mzy6
Last updated: 2021-04-16T23:56:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-04-16 22:21 UTC · Resolved: 2021-04-16 23:56 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/9hrgcm70mzy6](https://status.newrelic.com/incidents/9hrgcm70mzy6)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2021-04-16 23:56 UTC: Between 21:30 and 23:35 UTC, some customers experienced issues connecting to APM, Browser and Mobile Agents. Data was impacted for some customers between 21:30 and 22:17 UTC for both the US and EU regions. Data will not be recovered. Notifications were impacted for some customers between 22:52 and 23:35 UTC. We’ve resolved the issue with APM, Browser and Mobile Agents for the US and EU regions. Services have returned to their normal operation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by New Relic, started 2021-04-16 22:21 UTC, resolved after 1.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/new-relic/incidents/9hrgcm70mzy6
- Citation: New Relic, “APM, Browser and Mobile Agent Irregularities for US and EU Regions” (2021-04-16 22:21 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/incidents/9hrgcm70mzy6 (CC BY 4.0).
- Markdown link: `[New Relic: APM, Browser and Mobile Agent Irregularities for US and EU Regions (2021-04-16)](https://rewindex.com/company/new-relic/incidents/9hrgcm70mzy6)`


---
Canonical: https://rewindex.com/company/new-relic/incidents/9hrgcm70mzy6 · Markdown: https://rewindex.com/company/new-relic/incidents/9hrgcm70mzy6.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/9hrgcm70mzy6 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:28:27.466Z