# New Relic: Alert Notification Channel Irregularities in US and EU Regions

> New Relic status incident “Alert Notification Channel Irregularities in US and EU Regions” on 2023-01-13: impact minor (vendor’s label), 5.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/new-relic/incidents/9bq0jx6jbxs0
Last updated: 2023-01-13T09:48:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-01-13 04:25 UTC · Resolved: 2023-01-13 09:48 UTC · Duration: 5.4 h
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/9bq0jx6jbxs0](https://status.newrelic.com/incidents/9bq0jx6jbxs0)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2023-01-13 09:48 UTC: Between 03:49 UTC and 09:43 UTC on January 13th, some customers using classic alerting features in the US and EU regions may have experienced relationships between alert notifications and alert notification channels not working as expected. Alert notifications may have been missing or delayed for impacted accounts. Customers using the new Workflows and Destinations product for alert notifications were not impacted.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by New Relic, started 2023-01-13 04:25 UTC, resolved after 5.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/new-relic/incidents/9bq0jx6jbxs0
- Citation: New Relic, “Alert Notification Channel Irregularities in US and EU Regions” (2023-01-13 04:25 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/incidents/9bq0jx6jbxs0 (CC BY 4.0).
- Markdown link: `[New Relic: Alert Notification Channel Irregularities in US and EU Regions (2023-01-13)](https://rewindex.com/company/new-relic/incidents/9bq0jx6jbxs0)`


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Canonical: https://rewindex.com/company/new-relic/incidents/9bq0jx6jbxs0 · Markdown: https://rewindex.com/company/new-relic/incidents/9bq0jx6jbxs0.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/9bq0jx6jbxs0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:39:08.981Z