# New Relic: Synthetics and Alert Irregularities for US Region

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-12-22 13:21 UTC · Resolved: 2021-12-22 13:41 UTC · Duration: 20 min
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/8dn51943s4yn](https://status.newrelic.com/incidents/8dn51943s4yn)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Part of an outage event

- [AWS us-east-1 outage, Dec 22, 2021: 40 vendors, 40 incidents](https://rewindex.com/events/2021-12-22-aws-us-east-1)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +39 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS us-east-1<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>8 vendors, 6 blamed AWS<br/>Firebolt, Bitbucket, HubSpot, CircleCI +4"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor<br/>Confluent"]:::names
  root --> h4
  me["New Relic (this incident)<br/>posted +39 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2021-12-22 13:41 UTC: Between 12:09 and 13:50 UTC, some customers experienced Synthetics monitor failures and irregularities in Alerts across all products. Data will not be recovered. We’ve resolved the issue with UI and alerts for all Products in the US region Services. have returned to their normal operation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/new-relic/incidents/8dn51943s4yn · Markdown: https://rewindex.com/company/new-relic/incidents/8dn51943s4yn.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/8dn51943s4yn · Generated 2026-10-20T00:52:17.580Z