# New Relic: Services Unavailable in EU Region

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-01-21 20:48 UTC · Resolved: 2021-01-21 22:52 UTC · Duration: 2.1 h
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/7lrh5nv8lfh4](https://status.newrelic.com/incidents/7lrh5nv8lfh4)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2021-01-21 22:52 UTC: Between 20:40 UTC and 22:40 UTC, some customers experienced irregularities and gap in charts, and false or missed alert notifications. Data will not be recovered. We’ve resolved the issue with Multiple products in the EU region. Services have returned to their normal operation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/new-relic/incidents/7lrh5nv8lfh4 · Markdown: https://rewindex.com/company/new-relic/incidents/7lrh5nv8lfh4.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/7lrh5nv8lfh4 · Generated 2026-10-18T12:41:53.132Z