# New Relic: Trace UI Errors in US and EU Regions

> New Relic status incident “Trace UI Errors in US and EU Regions” on 2023-09-05: impact minor (vendor’s label), 29 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/new-relic/incidents/5zhsjd9y966q
Last updated: 2023-09-05T18:37:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-09-05 18:08 UTC · Resolved: 2023-09-05 18:37 UTC · Duration: 29 min
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/5zhsjd9y966q](https://status.newrelic.com/incidents/5zhsjd9y966q)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2023-09-05 18:37 UTC: Between 17:00 UTC and 18:34 UTC on September 5th, some customers in the US and EU regions may have experienced receiving errors when attempting to view trace details within the UI. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by New Relic, started 2023-09-05 18:08 UTC, resolved after 29 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/new-relic/incidents/5zhsjd9y966q
- Citation: New Relic, “Trace UI Errors in US and EU Regions” (2023-09-05 18:08 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/incidents/5zhsjd9y966q (CC BY 4.0).
- Markdown link: `[New Relic: Trace UI Errors in US and EU Regions (2023-09-05)](https://rewindex.com/company/new-relic/incidents/5zhsjd9y966q)`


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Canonical: https://rewindex.com/company/new-relic/incidents/5zhsjd9y966q · Markdown: https://rewindex.com/company/new-relic/incidents/5zhsjd9y966q.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/5zhsjd9y966q · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:03:44.749Z