# New Relic: APM UI Irregularities

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-12-05 09:38 UTC · Resolved: 2024-12-05 10:38 UTC · Duration: 1.0 h
- Updates: 3 · Affected components: APM : US, UI : US - APM : US
- [Vendor status page: https://stspg.io/6rwgvfdmmnw9](https://stspg.io/6rwgvfdmmnw9)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Summary

New Relic reported a major incident affecting US APM and UI, with some customers unable to see data in APM monitoring/tools. The incident started at 2024-12-05 09:38 UTC and was resolved at 2024-12-05 10:38 UTC (computed duration: 59 min); the final update separately reported customer impact between 07:20 UTC and 10:25 UTC on Dec 05. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-12-05 09:38 UTC: We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
- **investigating** 2024-12-05 09:42 UTC: We are investigating a potential service interruption that may impact some customers. Some customers may be experiencing issues with APM monitoring/tools not displaying data. Please continue to monitor this page for updates.
- **resolved** 2024-12-05 10:38 UTC: Between 07:20 UTC and 10:25 UTC on Dec 05, some customers may have experience issue with APM monitoring/tools not displaying data   We have investigated and resolved this service interruption and impacted services have returned to normal operations.

## Rewindex changes for this incident

- 2024-12-05 09:38 UTC: [Major incident: APM UI Irregularities](https://rewindex.com/change/icb9598995677aa.md)


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Canonical: https://rewindex.com/company/new-relic/incidents/4lrm079h36nm · Markdown: https://rewindex.com/company/new-relic/incidents/4lrm079h36nm.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/4lrm079h36nm · Generated 2026-10-18T12:41:19.323Z