# New Relic: Timeouts in New Relic APM and some API endpoints

> New Relic status incident “Timeouts in New Relic APM and some API endpoints” on 2020-05-27: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/new-relic/incidents/3gxlxbkn1996
Last updated: 2020-05-27T19:04:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-05-27 19:04 UTC · Resolved: 2020-05-27 19:04 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/3gxlxbkn1996](https://status.newrelic.com/incidents/3gxlxbkn1996)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2020-05-27 19:04 UTC: Between 17:57 and 18:20 UTC, some customers experienced timeouts with APM agents and some API endpoints. Data will not be recovered. We’ve resolved the issue with UI and alerts for APM and APIs in the US region. Services have returned to their normal operation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by New Relic, started 2020-05-27 19:04 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/new-relic/incidents/3gxlxbkn1996
- Citation: New Relic, “Timeouts in New Relic APM and some API endpoints” (2020-05-27 19:04 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/incidents/3gxlxbkn1996 (CC BY 4.0).
- Markdown link: `[New Relic: Timeouts in New Relic APM and some API endpoints (2020-05-27)](https://rewindex.com/company/new-relic/incidents/3gxlxbkn1996)`


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Canonical: https://rewindex.com/company/new-relic/incidents/3gxlxbkn1996 · Markdown: https://rewindex.com/company/new-relic/incidents/3gxlxbkn1996.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/3gxlxbkn1996 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:22:48.292Z