# New Relic: Alert Delays for the US Region

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-08-17 03:08 UTC · Resolved: 2023-08-17 04:14 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/0qhrx0jbsdmx](https://status.newrelic.com/incidents/0qhrx0jbsdmx)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2023-08-17 04:14 UTC: Between 02:21 UTC and 03:47 UTC on August 17th, some customers in the US region may have experienced delay or dropped alerts for alert notifications, and possible delays in distributed trace data. To prevent our customers from receiving a high volume of false-positive alert notifications during this interruption, alerts were temporarily suppressed for applicable customers between 02:55 UTC and 03:49UTC. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/new-relic/incidents/0qhrx0jbsdmx · Markdown: https://rewindex.com/company/new-relic/incidents/0qhrx0jbsdmx.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/0qhrx0jbsdmx · Generated 2026-10-18T10:42:54.837Z