# New Relic: Synthetics Ping Monitor Processing Delays in Multiple Regions

> New Relic status incident “Synthetics Ping Monitor Processing Delays in Multiple Regions” on 2026-11-02: impact minor (vendor’s label), 1.8 h, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/new-relic/incidents/0n8rymrmfkw2
Last updated: 2026-11-02T11:16:52Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-02 02:32 UTC · Resolved: 2026-11-02 04:17 UTC · Duration: 1.8 h
- Updates: 4 · Affected components: Alert Notifications : Europe - Synthetics : Europe, Data Ingest : Europe - Synthetics : Europe, Synthetics : Europe, Synthetics : Europe
- [Vendor status page: https://status.newrelic.com/incidents/0n8rymrmfkw2](https://status.newrelic.com/incidents/0n8rymrmfkw2)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **investigating** 2026-11-02 02:32 UTC: We are currently investigating processing delays affecting Synthetic ping monitors across several regions (ap-south-1, ca-central-1, us-east-1, eu-north-1, eu-south-1, and eu-west-3). As a result, users may experience dropped or delayed ping monitor execution and an overall decrease in Synthetic throughput in these specific locations. Other synthetic monitor types (scripted, browser) remain unaffected at this time. We will provide an update as soon as more details become available.
- **investigating** 2026-11-02 03:27 UTC: Our engineering teams continue to actively investigate the processing delays affecting Synthetic ping monitors in ap-south-1, ca-central-1, us-east-1, eu-north-1, eu-south-1, and eu-west-3.
- **monitoring** 2026-11-02 04:02 UTC: Synthetic ping monitor processing has normalized and throughput has returned to baseline levels across all affected regions (ap-south-1, ca-central-1, us-east-1, eu-north-1, eu-south-1, and eu-west-3). Our teams are actively monitoring the environment to verify sustained stability. We will provide another update once performance remains consistent.
- **resolved** 2026-11-02 04:17 UTC: Queue processing for Synthetic ping monitors has normalized across all affected locations, and throughput metrics have returned to baseline. Systems remain stable and the service is operating normally.

## Rewindex changes for this incident

- 2026-11-02 03:33 UTC: [Incident updated: Synthetics Ping Monitor Processing Delays in Multiple Regions](https://rewindex.com/change/r8b6b9a9dfcec5d.md)
- 2026-11-02 04:03 UTC: [Incident updated: Synthetics Ping Monitor Processing Delays in Multiple Regions](https://rewindex.com/change/r27eb6d51808784.md)
- 2026-11-02 04:23 UTC: [Incident updated: Synthetics Ping Monitor Processing Delays in Multiple Regions](https://rewindex.com/change/r8d2cdc245e2bc3.md)


---
Canonical: https://rewindex.com/company/new-relic/incidents/0n8rymrmfkw2 · Markdown: https://rewindex.com/company/new-relic/incidents/0n8rymrmfkw2.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/0n8rymrmfkw2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-02T11:16:52.763Z