# New Relic: Delays in Synthetics Checks and X-Ray data in Distributed Tracing

> New Relic status incident “Delays in Synthetics Checks and X-Ray data in Distributed Tracing” on 2020-10-10: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/new-relic/incidents/09z0b9wt20m6
Last updated: 2020-10-10T22:27:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-10-10 22:27 UTC · Resolved: 2020-10-10 22:27 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.newrelic.com/incidents/09z0b9wt20m6](https://status.newrelic.com/incidents/09z0b9wt20m6)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **resolved** 2020-10-10 22:27 UTC: Between 21:24 and 22:02 UTC, some customers experienced a delay in checks and an increase in errors for Synthetics as well as chart irregularities in Distributed Tracing related to AWS access in the sa-east-1 region. Access is restored to the AWS platform in the AWS sa-east-1 region. Services have returned to their normal operation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by New Relic, started 2020-10-10 22:27 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/new-relic/incidents/09z0b9wt20m6
- Citation: New Relic, “Delays in Synthetics Checks and X-Ray data in Distributed Tracing” (2020-10-10 22:27 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/incidents/09z0b9wt20m6 (CC BY 4.0).
- Markdown link: `[New Relic: Delays in Synthetics Checks and X-Ray data in Distributed Tracing (2020-10-10)](https://rewindex.com/company/new-relic/incidents/09z0b9wt20m6)`


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Canonical: https://rewindex.com/company/new-relic/incidents/09z0b9wt20m6 · Markdown: https://rewindex.com/company/new-relic/incidents/09z0b9wt20m6.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/09z0b9wt20m6 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:11:49.415Z