# New Relic in September 2021: incidents, uptime and changes

> New Relic in September 2021: 14 incidents on its status page (4 major or critical), 98.93% free of major or critical incidents (vendor-reported). From Rewindex’s archive of New Relic’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/new-relic/2021/09
Last updated: 2021-10-01T00:00:00Z

- Incidents posted: 14 (major/critical: 4) · Maintenance: 0
- By vendor impact label: major 4, minor 8, none 2
- Uptime (vendor-reported): 98.93% free of major/critical incidents, 97.44% free of any incident; outage time 7 h 38 min, incident time 18 h 25 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2021](https://rewindex.com/company/new-relic/2021/08.md) · Next: [October 2021](https://rewindex.com/company/new-relic/2021/10.md) · [All months](https://rewindex.com/company/new-relic/reports.md) · [New Relic](https://rewindex.com/company/new-relic.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [New Relic UI Unavailable for EU Region](https://rewindex.com/company/new-relic/incidents/f7bkz6b6c75f.md) | major | 2021-09-09 19:38 UTC | 2021-09-09 21:11 UTC | 1.6 h | resolved |
| [NRQL Alerts Lag and Unavailable for EU Region](https://rewindex.com/company/new-relic/incidents/p993vf6y13bv.md) | major | 2021-09-14 00:59 UTC | 2021-09-14 01:40 UTC | 41 min | resolved |
| [New Relic Alert Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/t0t92f05tbpg.md) | major | 2021-09-24 00:44 UTC | 2021-09-24 05:45 UTC | 5.0 h | resolved |
| [NR1 UI Unavailable in US Region](https://rewindex.com/company/new-relic/incidents/7s0drvwmmqg2.md) | major | 2021-09-28 17:36 UTC | 2021-09-28 17:59 UTC | 23 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Browser Alerts and UI Delays and Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/96dq5q9d445s.md) | minor | 2021-09-01 18:33 UTC | 2021-09-01 19:56 UTC | 1.4 h | resolved |
| [New Relic UI Unavailable for EU Region](https://rewindex.com/company/new-relic/incidents/f7bkz6b6c75f.md) | major | 2021-09-09 19:38 UTC | 2021-09-09 21:11 UTC | 1.6 h | resolved |
| [NRQL Alerts Lag and Unavailable for EU Region](https://rewindex.com/company/new-relic/incidents/p993vf6y13bv.md) | major | 2021-09-14 00:59 UTC | 2021-09-14 01:40 UTC | 41 min | resolved |
| [New Relic Delays with Events for US Region](https://rewindex.com/company/new-relic/incidents/n11xq4tg0rts.md) | minor | 2021-09-14 23:07 UTC | 2021-09-15 00:44 UTC | 1.6 h | resolved |
| [New Relic Delays for US Region](https://rewindex.com/company/new-relic/incidents/8xtlmb40wh7j.md) | minor | 2021-09-18 18:57 UTC | 2021-09-18 23:53 UTC | 4.9 h | resolved |
| [Infrastructure Alerts Unavailable for EU Region](https://rewindex.com/company/new-relic/incidents/h9xb5ld88mc3.md) | minor | 2021-09-21 01:03 UTC | 2021-09-21 01:18 UTC | 15 min | resolved |
| [New Relic Alert Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/t0t92f05tbpg.md) | major | 2021-09-24 00:44 UTC | 2021-09-24 05:45 UTC | 5.0 h | resolved |
| [Logging Alert/UI Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/rtmjl2c6kldf.md) | minor | 2021-09-27 04:51 UTC | 2021-09-27 05:08 UTC | 17 min | resolved |
| [All Products UI  Unavailable for US Region](https://rewindex.com/company/new-relic/incidents/vt1c3sshntpn.md) | none | 2021-09-27 10:00 UTC | 2021-09-27 10:00 UTC | 0 min | resolved |
| [NR1 UI Unavailable in US Region](https://rewindex.com/company/new-relic/incidents/7s0drvwmmqg2.md) | major | 2021-09-28 17:36 UTC | 2021-09-28 17:59 UTC | 23 min | resolved |
| [Infrastructure Alerts and UI Delays for US Region](https://rewindex.com/company/new-relic/incidents/fhc9yr1q11tj.md) | minor | 2021-09-29 13:55 UTC | 2021-09-29 14:08 UTC | 13 min | resolved |
| [Synthetics Alerts/UI Delays for EU Region](https://rewindex.com/company/new-relic/incidents/5brtpxdkzr12.md) | minor | 2021-09-29 14:34 UTC | 2021-09-29 14:42 UTC | 8 min | resolved |
| [NR1 and Alerts Irregularities for US and EU Regions](https://rewindex.com/company/new-relic/incidents/fxxk11fsxtzz.md) | minor | 2021-09-29 23:14 UTC | 2021-09-30 01:12 UTC | 2.0 h | resolved |
| [NRQL Query Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/sl8v0w9ncldz.md) | none | 2021-09-30 23:00 UTC | 2021-09-30 23:00 UTC | 0 min | resolved |

## Cite this

New Relic posted 14 status incidents in September 2021 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/new-relic/2021/09
- Citation: New Relic, “New Relic in September 2021” (2021-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/2021/09 (CC BY 4.0).
- Markdown link: `[New Relic: New Relic in September 2021 (2021-09-01)](https://rewindex.com/company/new-relic/2021/09)`


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Canonical: https://rewindex.com/company/new-relic/2021/09 · Markdown: https://rewindex.com/company/new-relic/2021/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:16:30.931Z