# New Relic in May 2021: incidents, uptime and changes

> New Relic in May 2021: 16 incidents on its status page (3 major or critical), 97.95% free of major or critical incidents (vendor-reported). From Rewindex’s archive of New Relic’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/new-relic/2021/05
Last updated: 2021-06-01T00:00:00Z

- Incidents posted: 16 (major/critical: 3) · Maintenance: 0
- By vendor impact label: critical 2, major 1, minor 13
- Uptime (vendor-reported): 97.95% free of major/critical incidents, 94.84% free of any incident; outage time 15 h 14 min, incident time 38 h 20 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2021](https://rewindex.com/company/new-relic/2021/04.md) · Next: [June 2021](https://rewindex.com/company/new-relic/2021/06.md) · [All months](https://rewindex.com/company/new-relic/reports.md) · [New Relic](https://rewindex.com/company/new-relic.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [NR1 UI Unavailable for EU](https://rewindex.com/company/new-relic/incidents/lqvx5p2knjvh.md) | critical | 2021-05-18 14:06 UTC | 2021-05-18 16:35 UTC | 2.5 h | resolved |
| [NR1 UI Unavailable EU Region](https://rewindex.com/company/new-relic/incidents/tw4142wx9bkt.md) | critical | 2021-05-20 11:24 UTC | 2021-05-20 18:01 UTC | 6.6 h | resolved |
| [UI and API Unavailable for EU Region](https://rewindex.com/company/new-relic/incidents/w5sw0ht262rq.md) | major | 2021-05-17 20:10 UTC | 2021-05-18 02:18 UTC | 6.1 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Query UI Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/djjnbwvjc48v.md) | minor | 2021-05-03 20:04 UTC | 2021-05-03 20:25 UTC | 21 min | resolved |
| [AWS Metric Streams UI Delays for EU Region](https://rewindex.com/company/new-relic/incidents/rdqrm9qyld9d.md) | minor | 2021-05-12 05:31 UTC | 2021-05-12 07:54 UTC | 2.4 h | resolved |
| [APM Data Delays in the US Region](https://rewindex.com/company/new-relic/incidents/jgwclrj6cys8.md) | minor | 2021-05-12 17:35 UTC | 2021-05-12 19:27 UTC | 1.9 h | resolved |
| [FSO UI Delays for EU Region](https://rewindex.com/company/new-relic/incidents/k2d93zzw34f4.md) | minor | 2021-05-12 19:26 UTC | 2021-05-12 19:50 UTC | 24 min | resolved |
| [Lookout Delays for US Region](https://rewindex.com/company/new-relic/incidents/vygqjrp558dc.md) | minor | 2021-05-13 15:49 UTC | 2021-05-13 16:06 UTC | 17 min | resolved |
| [UI and API Unavailable for EU Region](https://rewindex.com/company/new-relic/incidents/w5sw0ht262rq.md) | major | 2021-05-17 20:10 UTC | 2021-05-18 02:18 UTC | 6.1 h | resolved |
| [Synthetics Check Delays for US Region](https://rewindex.com/company/new-relic/incidents/jb8n21jz4kvf.md) | minor | 2021-05-17 23:16 UTC | 2021-05-17 23:29 UTC | 13 min | resolved |
| [NR1 UI Unavailable for EU](https://rewindex.com/company/new-relic/incidents/lqvx5p2knjvh.md) | critical | 2021-05-18 14:06 UTC | 2021-05-18 16:35 UTC | 2.5 h | resolved |
| [Lookout Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/pqbf9tpvy53j.md) | minor | 2021-05-18 16:45 UTC | 2021-05-18 21:45 UTC | 5.0 h | resolved |
| [Logging and Browser UI Delays for US Region](https://rewindex.com/company/new-relic/incidents/z8rhn5x7b6pd.md) | minor | 2021-05-19 23:38 UTC | 2021-05-19 23:46 UTC | 8 min | resolved |
| [Alerts and UI Delays for US Region](https://rewindex.com/company/new-relic/incidents/3607zwym9sxl.md) | minor | 2021-05-20 02:57 UTC | 2021-05-20 04:40 UTC | 1.7 h | resolved |
| [Alerts and UI Delays for US Region](https://rewindex.com/company/new-relic/incidents/jz90lqg1h2n0.md) | minor | 2021-05-20 05:33 UTC | 2021-05-20 07:02 UTC | 1.5 h | resolved |
| [NR1 UI Unavailable EU Region](https://rewindex.com/company/new-relic/incidents/tw4142wx9bkt.md) | critical | 2021-05-20 11:24 UTC | 2021-05-20 18:01 UTC | 6.6 h | resolved |
| [Infrastructure Alert Notification Delays for US Region](https://rewindex.com/company/new-relic/incidents/v4ngwg3cdsc4.md) | minor | 2021-05-21 19:46 UTC | 2021-05-21 21:28 UTC | 1.7 h | resolved |
| [Infrastructure Alerts/UI Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/5n01ljy4zbf7.md) | minor | 2021-05-24 22:30 UTC | 2021-05-25 03:50 UTC | 5.3 h | resolved |
| [AWS Metrics Stream Cloud Integration Delays for US Region](https://rewindex.com/company/new-relic/incidents/yx1bcdj5j92l.md) | minor | 2021-05-28 10:00 UTC | 2021-05-28 12:28 UTC | 2.5 h | resolved |

## Cite this

New Relic posted 16 status incidents in May 2021 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/new-relic/2021/05
- Citation: New Relic, “New Relic in May 2021” (2021-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/2021/05 (CC BY 4.0).
- Markdown link: `[New Relic: New Relic in May 2021 (2021-05-01)](https://rewindex.com/company/new-relic/2021/05)`


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Canonical: https://rewindex.com/company/new-relic/2021/05 · Markdown: https://rewindex.com/company/new-relic/2021/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:55:45.471Z