# New Relic in January 2021: incidents, uptime and changes

> New Relic in January 2021: 12 incidents on its status page (1 major or critical), 99.72% free of major or critical incidents (vendor-reported). From Rewindex’s archive of New Relic’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/new-relic/2021/01
Last updated: 2021-02-01T00:00:00Z

- Incidents posted: 12 (major/critical: 1) · Maintenance: 1
- By vendor impact label: major 1, minor 3, none 8
- Uptime (vendor-reported): 99.72% free of major/critical incidents, 99.23% free of any incident; outage time 2 h 4 min, incident time 5 h 40 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2020](https://rewindex.com/company/new-relic/2020/12.md) · Next: [February 2021](https://rewindex.com/company/new-relic/2021/02.md) · [All months](https://rewindex.com/company/new-relic/reports.md) · [New Relic](https://rewindex.com/company/new-relic.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Services Unavailable in EU Region](https://rewindex.com/company/new-relic/incidents/7lrh5nv8lfh4.md) | major | 2021-01-21 20:48 UTC | 2021-01-21 22:52 UTC | 2.1 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [APM Alert Conditions Page Unavailable for US Region](https://rewindex.com/company/new-relic/incidents/q1l5j6hcks6j.md) | none | 2021-01-06 17:50 UTC | 2021-01-06 17:50 UTC | 0 min | resolved |
| [Dashboard UI Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/kd6p07lkcd3w.md) | none | 2021-01-08 18:39 UTC | 2021-01-08 18:39 UTC | 0 min | resolved |
| [Synthetics Delays for US Region](https://rewindex.com/company/new-relic/incidents/f1gpm68t1l5n.md) | none | 2021-01-08 20:26 UTC | 2021-01-08 20:26 UTC | 0 min | resolved |
| [Multiple Product Alert/UI Delays and Unavailability for EU Region](https://rewindex.com/company/new-relic/incidents/gm0gcwq4rfbx.md) | minor | 2021-01-08 23:07 UTC | 2021-01-08 23:33 UTC | 26 min | resolved |
| [New Relic One UI Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/1y0d5tpr06hx.md) | minor | 2021-01-09 02:14 UTC | 2021-01-09 02:40 UTC | 26 min | resolved |
| [New Relic One UI Briefly Unavailable](https://rewindex.com/company/new-relic/incidents/ds37zfcn9yr2.md) | none | 2021-01-13 19:11 UTC | 2021-01-13 19:33 UTC | 22 min | resolved |
| [Dashboard timeouts and query errors](https://rewindex.com/company/new-relic/incidents/8hlkkdv0n525.md) | none | 2021-01-14 18:28 UTC | 2021-01-14 18:28 UTC | 0 min | resolved |
| [New Relic One UI unavailable for US region](https://rewindex.com/company/new-relic/incidents/9k1vdkh1mfm7.md) | none | 2021-01-21 00:00 UTC | 2021-01-21 00:00 UTC | 0 min | resolved |
| [Services Unavailable in EU Region](https://rewindex.com/company/new-relic/incidents/7lrh5nv8lfh4.md) | major | 2021-01-21 20:48 UTC | 2021-01-21 22:52 UTC | 2.1 h | resolved |
| [Alerts Delays and Irregularities for EU Region](https://rewindex.com/company/new-relic/incidents/lp6lssxjpljq.md) | minor | 2021-01-23 13:30 UTC | 2021-01-23 16:14 UTC | 2.7 h | resolved |
| [US region Dashboards failing to load](https://rewindex.com/company/new-relic/incidents/6rvdvz2syqkp.md) | none | 2021-01-26 17:05 UTC | 2021-01-26 17:05 UTC | 0 min | resolved |
| [Errors on Support Landing page for US and EU Region](https://rewindex.com/company/new-relic/incidents/k8ffp6kbjfdp.md) | none | 2021-01-29 16:46 UTC | 2021-01-29 16:56 UTC | 10 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] EU - Emergency Maintenance January 8th 21:00 UTC to January 9th 00:00 UTC](https://rewindex.com/company/new-relic/incidents/sxx61zns2trp.md) | maintenance | 2021-01-08 21:34 UTC | 2021-01-09 00:00 UTC | 2.4 h | resolved |

## Cite this

New Relic posted 12 status incidents in January 2021 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/new-relic/2021/01
- Citation: New Relic, “New Relic in January 2021” (2021-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/2021/01 (CC BY 4.0).
- Markdown link: `[New Relic: New Relic in January 2021 (2021-01-01)](https://rewindex.com/company/new-relic/2021/01)`


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Canonical: https://rewindex.com/company/new-relic/2021/01 · Markdown: https://rewindex.com/company/new-relic/2021/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:53:12.401Z