# New Relic in December 2020: incidents, uptime and changes

> New Relic in December 2020: 13 incidents on its status page (1 major or critical), 99.91% free of major or critical incidents (vendor-reported). From Rewindex’s archive of New Relic’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/new-relic/2020/12
Last updated: 2021-01-01T00:00:00Z

- Incidents posted: 13 (major/critical: 1) · Maintenance: 1
- By vendor impact label: critical 1, minor 2, none 10
- Uptime (vendor-reported): 99.91% free of major/critical incidents, 99.73% free of any incident; outage time 39 min, incident time 1 h 59 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [November 2020](https://rewindex.com/company/new-relic/2020/11.md) · Next: [January 2021](https://rewindex.com/company/new-relic/2021/01.md) · [All months](https://rewindex.com/company/new-relic/reports.md) · [New Relic](https://rewindex.com/company/new-relic.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [New Relic One UI Unavailable](https://rewindex.com/company/new-relic/incidents/v0plwrns0y3l.md) | critical | 2020-12-09 17:26 UTC | 2020-12-09 18:05 UTC | 39 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Multiple Products - Lag](https://rewindex.com/company/new-relic/incidents/2xv33pf39yfs.md) | none | 2020-12-01 12:15 UTC | 2020-12-01 12:15 UTC | 0 min | resolved |
| [Missing Browser Data](https://rewindex.com/company/new-relic/incidents/ps25n02cbfw3.md) | none | 2020-12-01 12:25 UTC | 2020-12-01 12:25 UTC | 0 min | resolved |
| [Data Lag for APM, Infrastructure, Browser, Logs and Prometheus in the US Region.](https://rewindex.com/company/new-relic/incidents/167gzw3flssp.md) | minor | 2020-12-01 13:23 UTC | 2020-12-01 13:38 UTC | 15 min | resolved |
| [UI Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/ynpfx6wgvp79.md) | minor | 2020-12-02 21:00 UTC | 2020-12-02 22:05 UTC | 1.1 h | resolved |
| [NRQL Alerts Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/jg6jm0yl60ky.md) | none | 2020-12-03 03:29 UTC | 2020-12-03 03:29 UTC | 0 min | resolved |
| [Multiple Products UI Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/5hgfkc9smv06.md) | none | 2020-12-05 15:00 UTC | 2020-12-05 15:00 UTC | 0 min | resolved |
| [New Relic One UI Unavailable](https://rewindex.com/company/new-relic/incidents/v0plwrns0y3l.md) | critical | 2020-12-09 17:26 UTC | 2020-12-09 18:05 UTC | 39 min | resolved |
| [Dimensional Metrics, Logs, APM, Custom Events, Infra Lag](https://rewindex.com/company/new-relic/incidents/wm4m5y0450qd.md) | none | 2020-12-11 17:44 UTC | 2020-12-11 17:44 UTC | 0 min | resolved |
| [NRQL Alerts delay in the EU region](https://rewindex.com/company/new-relic/incidents/55lfgdfc2vmh.md) | none | 2020-12-17 10:22 UTC | 2020-12-17 10:42 UTC | 20 min | resolved |
| [NRQL query errors and Dashboards not loading](https://rewindex.com/company/new-relic/incidents/pzgcvzf52zdg.md) | none | 2020-12-17 19:00 UTC | 2020-12-17 19:00 UTC | 0 min | resolved |
| [NRQL Query and Dashboard Delays and Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/vk538p6l50v4.md) | none | 2020-12-19 14:01 UTC | 2020-12-19 14:01 UTC | 0 min | resolved |
| [Dashboard Unavailability](https://rewindex.com/company/new-relic/incidents/jzngbcgncrwr.md) | none | 2020-12-24 14:49 UTC | 2020-12-24 14:49 UTC | 0 min | resolved |
| [Infrastructure lag](https://rewindex.com/company/new-relic/incidents/b9rljztbh1yb.md) | none | 2020-12-27 03:26 UTC | 2020-12-27 03:26 UTC | 0 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] EU - Scheduled Maintenance December 18th 21:00 UTC to December 19th 01:00 UTC](https://rewindex.com/company/new-relic/incidents/btmmfy1m7ktm.md) | maintenance | 2020-12-18 21:02 UTC | 2020-12-19 03:00 UTC | 6.0 h | resolved |

## Cite this

New Relic posted 13 status incidents in December 2020 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/new-relic/2020/12
- Citation: New Relic, “New Relic in December 2020” (2020-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/2020/12 (CC BY 4.0).
- Markdown link: `[New Relic: New Relic in December 2020 (2020-12-01)](https://rewindex.com/company/new-relic/2020/12)`


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Canonical: https://rewindex.com/company/new-relic/2020/12 · Markdown: https://rewindex.com/company/new-relic/2020/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:31:01.311Z