# New Relic in October 2020: incidents, uptime and changes

> New Relic in October 2020: 13 incidents on its status page (2 major or critical), 99.59% free of major or critical incidents (vendor-reported). From Rewindex’s archive of New Relic’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/new-relic/2020/10
Last updated: 2020-11-01T00:00:00Z

- Incidents posted: 13 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, minor 9, none 2
- Uptime (vendor-reported): 99.59% free of major/critical incidents, 98.18% free of any incident; outage time 3 h 2 min, incident time 13 h 31 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2020](https://rewindex.com/company/new-relic/2020/09.md) · Next: [November 2020](https://rewindex.com/company/new-relic/2020/11.md) · [All months](https://rewindex.com/company/new-relic/reports.md) · [New Relic](https://rewindex.com/company/new-relic.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [EU Region Unavailability](https://rewindex.com/company/new-relic/incidents/72n3xrwljth8.md) | major | 2020-10-23 12:30 UTC | 2020-10-23 14:26 UTC | 1.9 h | resolved |
| [New Relic Unavailability](https://rewindex.com/company/new-relic/incidents/57ymrg88n8k0.md) | major | 2020-10-30 08:03 UTC | 2020-10-30 09:09 UTC | 1.1 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Synthetics Latency in EU Region](https://rewindex.com/company/new-relic/incidents/jk9fl4w5c15f.md) | none | 2020-10-07 15:59 UTC | 2020-10-07 15:59 UTC | 0 min | resolved |
| [Infrastructure and NRQL Alert Delays](https://rewindex.com/company/new-relic/incidents/kbm91r54fp3t.md) | minor | 2020-10-10 02:33 UTC | 2020-10-10 05:23 UTC | 2.8 h | resolved |
| [Delays in Synthetics Checks and X-Ray data in Distributed Tracing](https://rewindex.com/company/new-relic/incidents/09z0b9wt20m6.md) | none | 2020-10-10 22:27 UTC | 2020-10-10 22:27 UTC | 0 min | resolved |
| [Chart and Dashboard Irregularities in US Region](https://rewindex.com/company/new-relic/incidents/2j6wsv2cbry6.md) | minor | 2020-10-19 18:29 UTC | 2020-10-19 18:36 UTC | 7 min | resolved |
| [Serverless and AWS Lambda Integration UI and Alert Irregularities in US Region](https://rewindex.com/company/new-relic/incidents/nw4yggq54jlb.md) | minor | 2020-10-19 21:35 UTC | 2020-10-19 21:59 UTC | 24 min | resolved |
| [Synthetics Latency in EU Region](https://rewindex.com/company/new-relic/incidents/z3gtlp3ph6qz.md) | minor | 2020-10-21 06:42 UTC | 2020-10-21 07:30 UTC | 48 min | resolved |
| [NRQL Alert Irregularities in the US Region](https://rewindex.com/company/new-relic/incidents/l6qvhhlhdcr5.md) | minor | 2020-10-22 21:05 UTC | 2020-10-22 22:12 UTC | 1.1 h | resolved |
| [EU Region Unavailability](https://rewindex.com/company/new-relic/incidents/72n3xrwljth8.md) | major | 2020-10-23 12:30 UTC | 2020-10-23 14:26 UTC | 1.9 h | resolved |
| [Synthetics Alerts Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/yyz5bd2ljnk8.md) | minor | 2020-10-26 21:06 UTC | 2020-10-26 21:49 UTC | 43 min | resolved |
| [Infrastructure UI/Alerts Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/x43x294r693y.md) | minor | 2020-10-27 15:58 UTC | 2020-10-27 16:09 UTC | 11 min | resolved |
| [Alerts Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/36vrm23nf9y8.md) | minor | 2020-10-27 16:23 UTC | 2020-10-27 19:07 UTC | 2.7 h | resolved |
| [Alerts/UI Unavailable for US Region](https://rewindex.com/company/new-relic/incidents/tm87nbywhppl.md) | minor | 2020-10-28 22:56 UTC | 2020-10-29 00:31 UTC | 1.6 h | resolved |
| [New Relic Unavailability](https://rewindex.com/company/new-relic/incidents/57ymrg88n8k0.md) | major | 2020-10-30 08:03 UTC | 2020-10-30 09:09 UTC | 1.1 h | resolved |

## Cite this

New Relic posted 13 status incidents in October 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/new-relic/2020/10
- Citation: New Relic, “New Relic in October 2020” (2020-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/2020/10 (CC BY 4.0).
- Markdown link: `[New Relic: New Relic in October 2020 (2020-10-01)](https://rewindex.com/company/new-relic/2020/10)`


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Canonical: https://rewindex.com/company/new-relic/2020/10 · Markdown: https://rewindex.com/company/new-relic/2020/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:40:15.306Z